Privacy Policy

Effective date: March 31, 2026.

This policy covers both the Croplet iOS app and the Croplet web tool. It explains what is processed locally, when data may pass through third-party services or Croplet infrastructure, and what that means for your privacy.

Information Croplet processes

• The PDF files and contents you import into the Croplet iOS app or upload directly into the Croplet web tool.
• Recognized text and barcode data needed to detect, crop, preview, and export labels.
• Settings you choose, such as export format, DPI, and label preferences, which are stored locally on your device or in your browser.
• The remote URL you submit for web-tool URL import, and the fetched file contents needed to retrieve that document for your browser.
• Purchase and entitlement status returned by Apple if you buy or restore Croplet Pro in the iOS app.
• Information you choose to include if you contact support, report a bug, or request a feature by email.

How information is used

• To crop, optimize, preview, and export shipping labels in the iOS app and web tool.
• To remember your preferences between sessions on your device or in your browser.
• To fetch a PDF from a remote source when you choose the web tool's URL import feature.
• To unlock and restore paid features through Apple's billing systems in the iOS app.
• To respond to support requests, bug reports, or feature requests that you send by email.

What Croplet does not do

• The Croplet iOS app does not send your imported shipping labels to a Croplet-operated server for processing.
• The Croplet web tool does not upload local-file imports to a Croplet-operated server for processing as part of normal in-browser editing.
• The Croplet web tool URL-import feature is the exception: the remote file is proxied through a Croplet-operated server so the browser can receive it.
• Croplet does not require an account.
• Croplet does not show third-party advertising.

Third parties

• Apple processes in-app purchases, subscription management, transaction verification, and related App Store services for the Croplet iOS app under Apple's own policies: Apple Privacy Policy.
• Netlify hosts the Croplet web tool and may process standard hosting, networking, and operational logs when you use the site: Netlify Privacy Statement.
• If you use URL import in the web tool, the remote file host you specify will also receive a request for that file through Croplet's server-side proxy.
• If you use the email actions inside Croplet, your mail provider will also process the email you send.

Data retention

Imported documents and exported files remain under your control on your device and in locations you choose to save or share them. For web-tool URL imports, the requested file passes through a Croplet server only to fulfill that request and is not intentionally stored as part of the feature's normal operation, although hosting and network providers may process transient logs. Support emails are retained for as long as reasonably necessary to respond, troubleshoot issues, and keep a record of product feedback.

Your choices

• You can remove app data by deleting the app and its local documents from your device.
• You can use local-file import instead of URL import in the web tool if you want your document handling to remain entirely in your browser.
• You can manage or cancel subscriptions through your Apple account settings.
• You can decide what information to include before sending an email from the app.

Contact

For privacy questions about Croplet, contact:

• Name: Umberto Ragone
• Email: umberto@ragone.dev